Supply Chain Risk Management - 3861 Words

SUPPLY CHAIN RISK MANAGEMENT Scope and definition of the assignment problem Methodology Introduction Why are supply chains becaming vulnerabiles? Definition of risk Supply risk dimensions Perception of supply risk Supply chain risk management 8.1. How to avoid 6 management pitfalls Conclusions Bibliography 1. SCOPE AND DEFINITION OF THE ASSIGNMENT PROBLEM The aim of this paper is to describe and analyse the supply risk management in the field of strategic purchasing. Starting giving a definition of the concept of risk and describing the risk dimensions, I ll talk about the perception of supply risk and I ll finish my assignment describing how firms can manage the risk. 2. METHODOLOGY Using the course literature,†¦show more content†¦blems, | | |machine failure/downtime, software failure, imperfect yields, efficiency, process/product | | |changes, property losses (due to theft, accidents, etc.), transportation risks (delays, | | |damage from handling/transportation, re-routing, etc.), storage risks (incomplete customer | | |order, insufficient holding space, etc.), budget overrun, emergence of a disruptive | | |technology, contract terms (minimum and maximum limit on orders), communication/IT | | |disruptions | |Social |Labor shortages, loss of key personnel, strikes, accidents, absenteeism, human errors, | | |organizational errors, union/labor relations, negative media coverage (reputation risk), | | |perceived quality, coincidence of problems with holidays, fraud, sabotage, pillage, acts of | | |terrorism, malfeasance, decreased labor productivity | |Natural/hazard |Fire, wild fire, severe thunderstorm, flood, monsoon, blizzard, iceShow MoreRelatedThe Risks Of Supply Chain Management1354 Words   |  6 PagesIntroduction When it comes to supply chain management all business must be aware of the risk and best practices to prevent problems with their product. Neither the seller or buyer is immune to the risks of bad supply chain management. When it comes to cybersecurity, companies must be sure that their products do not have vulnerabilities that they are unaware of. This can lead to reduced sales, damaged reputation, and cost a significant amount of money in remediation. Supply Chain Risks As with all other industriesRead MoreSupply Chain Risk Management3278 Words   |  14 PagesMGT 650 Term Paper Risks Associated with Supply Chain Management I. Introduction Companies face a myriad of risks throughout their supply chain. To properly manage these risks, companies must be able to clearly identify them in order to accurately manage and mitigate their impact. Broadly defined, risks can be divided into two general categories: general risks, which are faced by most companies regardless of the nature of the industry in which they operate or the nature of the goods orRead MoreSupply Chain Risk Management6330 Words   |  26 PagesBusiness Services White Paper Supply Chain Risk Management: A Delicate Balancing Act A multi-faceted view on managing risk in a globally integrated enterprise Risk Management IBM Global Business Services Page  Table of Contents Risk and Consequence: Tales from the Industry Supply Chain Risk Categories Disruptive Events, Uncertainty and Impact Models and Methods for Supply Chain Risk Management Example of Risk Management for IBM’s Product Supply Chains An Approach for Measuring theRead MoreSupply Chain Risk Management Analysis1521 Words   |  7 Pages Uta Jà ¼ttner, (2005),Supply chain risk management, The International Journal of Logistics Management, Vol. 16 Iss 1 pp. 120 - 141. Supply chain risk management is an intersection of supply chain management and risk management. For this we need to understand the benefits and as well as the limitations of both the concepts. Supply chain risk is about any threat of interruption in the order of workings of the supply chain. This Risk is generated as result of risk ‘drivers’ that are internal or externalRead MoreSupply Chain Risk Management Performance1422 Words   |  6 PagesDemand management performance, referring to the extent to which a firm is capable to fulfill its customer’s orders efficiently and effectively, has become one important indicator of a firm’s overall performance (Cachon and Fisher 2000; Heikkila 2002; Xu et al.2003). The demand management process is concerned with balancing the customer’s requirements with the capabilities of the supply chain. This includes forecasting demand and synchronizing it with production, procurement, and distribution capabilitiesRead M oreSupply Chain Risk Management Plan1299 Words   |  6 Pages(2005),Supply chain risk management, The International Journal of Logistics Management, Vol. 16 Iss 1 pp. 120 - 141. â€Å"Supply chain risk management is the process of identifying, assessing and controlling threats to an organization s capital and earnings that are caused by the organization s Supply Chain.  Companies with supply chain risk management plans in place typically place a chief risk office(CRO) in charge of overseeing the effectiveness of the organization s supply chain management strategyRead MoreSupply Chain Risk Management Analysis Essay3068 Words   |  13 Pages SUPPLY CHAIN RISK MANAGEMENT Intro: It is too difficult to give one and distinctive definition of Supply Chain Risk management (SCRM). Indeed, Sodhi, Son, and Tang (2012) begins their findings with the similar fact that ‘there is no clear consensus on the definition of SCRM (because some restrict the scope of SCRM to rare but large impact events while other authors believe that SCRM is about demand-supply uncertainties. 1/3rd of their analysis did not just show that respondents took a probabilisticRead MoreRisk Management : A Global Supply Chain1796 Words   |  8 Pages Research Paper: Risk Management in a Global Supply Chain Week 7 Research Paper/TLMT441 D001 Sum 14 Jerry King/Student ID: 4074738 Professor Little â€Æ' Abstract Risk management is a critical component to the success of any supply chain, yet this is still an area that sees little forward movement. In many organizations, risk management is viewed more as a reactive department, only becoming operational when a significant disruption arises in contrast to being an active and continual departmentRead MoreThe Risk And Benefits Of Outsourcing Supply Chain And Risk Management Essay961 Words   |  4 Pages The Risk and Benefits of Outsourcing Supply Chain and Risk Management. How Boeing 787 Supply Chain Issues Affected Other Industries? Debates between business professionals regarding risk and benefits of outsourcing is becoming increasingly heated with particular focus on risks as unanticipated costs, potential for setbacks, integration difficulties, quality or benefits as minimize overall cost, focus on other business area, meet customer demand and flexibility. However, being prepared, doneRead MoreAn Empirical Analysis Of Supply Chain Risk Management1692 Words   |  7 PagesHoenig in the paper titled â€Å"An empirical analysis of supply chain risk management in the German automotive industry† applied the practices of supply chain risk management by surveying sixty-seven manufacturing plants in German automotive industry. The need of real empirical research in supply chain risk management to help analyzing supply chain risk and test the previous research proposed instruments that can be applied for supply chain risk management was the motivation of this work. In this paper, the

Keats´ The Second Coming Essays - 1246 Words

In a world full of hostility and loss of faith surrounded by war and technological developments, he modernist era of literature developments, the modernists era of literature arose. The sinking of the Titanic symbolized the falling of the Great Britain empire and newly invented standardized time allowed war to become even deadlier than before due to the ability to organize attacks. Due to this new world full of bloodshed and new mechanical inventions, the world was falling further and further away from God. William Butler Years expresses his sudden collapse of society in his poem â€Å"The Second Coming†, first composed in January of 1919. The hopelessness of mankind is addressed by Keats’ statement that man cannot save us, God cannot save us,†¦show more content†¦Society has strayed so far away from God that we cannot be guided back home. Yeats begins the poem with the first two lines painting an image of society falling apart and breaking down, one that O’Brien refers to as a â€Å"cultural breakdown.†He says, â€Å"The falcon represents those forces that function productively only when disciplined.† In order to maintain structure and to prevent the gyre from widening further, our society needs discipline, otherwise our structure, our faith, or very nature as human beings deteriorates. At this time in our society, our discipline in our faith is gone. Our discipline in our morals and ethics is gone. Lines 3-6 illustrate society’s inability to hold together without discipline. Because the falcon can no longer hear the falconer to find its way back home, â€Å"things fall apart† – the result of society straying from God. With everything falling apart, the need for someone or something to save society becomes prominent. Since society has strayed away from God, the next solution is man as a savior, but with the new age of war and machinery, mankind has lost their ability to save the world. O’Brien says, â€Å"Everything that makes life valuable is being drenched in blood. ‘The ceremony of innocence’ refers no to one particular ceremony but is intended to suggest the grace and order of civilized society. Moreover, there is nobody to fight ‘the blood-dimmed tide.† Soldiers areShow MoreRelatedAnalysis Of The Second Coming By William Butler Yeats882 Words   |  4 PagesThe Poem The Second Coming from William Butler Yeats is about R evolutions, (John 2.18). When Yeats wrote The Second Coming the world around him had so much violence and turmoil. While WW1 had just come to an end, The Russian Revolutions had started, and The Angelo Irish War was approaching. Because of all these events, Yeats was trying to come to terms with the end of an age and the future of the 20th Century changed, that to Yeats was leaving the future in chaos and leaving Yeats strugglingRead MoreAnalysis Of The Poem Ode Of A Nightingale By John Keats910 Words   |  4 Pagesideal, and separation/connection. In the poem â€Å"Ode to a Nightingale† written by John Keats, the poet seems to be praising the nightingale for its melodious tune but upon further investigation it is revealed that he is actually using the nightingale and its song as a means of escaping the realities of human life. This poem is about the intense feelings the poet has about the transience about the nature of reality. Keats discovers the creativity of human life and the morality throughout the poem. TheRead MoreJohn Keats s Poem Analysis1328 Words   |  6 PagesUnderlying Methods of Communication in Keats’ â€Å"To Autumn† In â€Å"To Autumn,† a poem by John Keats, we see a multi-leveled examination of mortality concealed within a seemingly simple ode to the fall season. The poem opens with an overwhelming appeal to the senses. Anyone familiar with the common motifs of Autumn will identify heavily with the first stanza, for Autumn is a time of ripening pumpkins and relaxed musings. The second stanza has a tone reminiscent of the feeling that accompanies the endRead More To Autumn – A Proclamation of Life and Hope Essay1441 Words   |  6 Pages The poem To Autumn is an amazing piece of work written by one of the greatest poets of all time, John Keats.   From a simple reading, the poem paints a beautiful picture of the coming season.   However, one may wonder if there is more to the poem than what the words simply say.   After it is studied and topics such as sound, diction and imagery are analyzed, one can clearly say that Keats used those techniques to illustrate the progression of death, and to show that there is still life at the endRead More Physical Value in Keats Ode on a Grecian Urn Essay1381 Words   |  6 PagesPhysical Value in Keats Ode on a Grecian Urn The poetry of John Keats contains many references to physical things, from nightingales to gold and silver-garnished things, and a casual reader might be tempted to accept these at face value, as simple physical objects meant to evoke a response either sensual or emotional; however, this is not the case. Keats, in the poem Ode Upon a Grecian Urn, turns the traditional understanding of physical objects on its head, and uses them notRead MoreEssay about John Keatss Ode to Indolence982 Words   |  4 PagesJohn Keats has many memorable and distinct poems. He is well known for his ability to write and adored by many. Ode on Indolence is a poem that can be relatable to its readers due to its idea of how indolence interferes with life’s opportunities, in particular the three mentioned in the poem, love, ambition and poesy. Keats refers to these three figures as â€Å"ghosts† (51) therefore insinuating that they once lived, but now they are mere figments of energy and air. Keats’ poem six stanzas of tenRead MoreThis Paper Will Prove That Sigmund Freud Theory Of John1646 Words   |  7 Pageslooks at the psyche to comprehend why a writer would write about certain topics and connect it to the unconscious trying to speak for the writer. In the case of Keats, one could say that it is a connection to depression. Freud comprehended depression as the super ego creating demands and self-anger with oneself. However, within the poem Keats is not focusing on the negatives of depression nor is he stating that one should suffer. According to Freud, he states that depression is the loss of a relationshipRead MoreAnalysis Of The Poem Ode On A Grecian Urn 866 Words   |  4 PagesIn the year of 1819, John Keats, the last of the Romantic poets, was diagnosed with tuberculosis, which he contracted from attempting to nurse his brother back to heath. Alongside the knowledge that his death was surely upon him, Keats published his most distinguished works in that same year. â€Å"Ode to a Grecian Urn† was one of five Odes Keats wrote. In this poem, John Keats uses his theory of negative capability to embody his attitude towards the Grecian Urn, thus further explaining the poet’s universalRead MoreElements Of Romanticism In Keats AndThe Wild Swans At Coole1602 Words   |  7 PagesIn the context of John Keats’ â€Å"Ode to a Nightingale,† â€Å"The Wild Swans at Coole† by William Butler Yeats raises compelling dialogue with Keats’ piece, which suggests that Yeats, to some degree, draws inspiration from John Keats, in that his pose concerning the nightingale becomes a basis and â€Å"touchstone† for â€Å"The Wild Swans at Coole.† Aside from commonalities concerning avians, both poems share elements of Romanticism, melancholy, feelings of weariness, and other key ideas, images, and plots as â€Å"OdeRead MoreComparing the Poetry of John Keats and Robert Frost1454 Words   |  6 Pages John Keats was a British Romantic poet who helped to develop and influence the he second generation of Romantic poets in the 19th century. Keats poetry has been characterized by its ode structure and high use of imagery. Like many Romantics, Keats was inspired by his environment and prized imagination about rational thought. In When I Have Fears That I May Cease to Be, written in 1818 and published posthumously in 1848, Keats use natural imagery to explore and come to terms with his fear of dying

The October Crisis Essay Research Paper THE free essay sample

The October Crisis Essay, Research Paper THE OCTOBER CRISIS The narrative of the FLQ ( Front de Liberation du Quebec ) and the October Crisis has taught us non to take the first marks of terrorist act lightly. The federal authorities and the authorities of Quebec acted suitably given the state of affairs presented by the FLQ? s actions. This essay will concentrate on three countries of importance in protecting our state? s safety during the October Crisis of 1970: the protection of high profile politicians that were in danger from the FLQ, the arrangement of military officers in Quebec City, Montreal, and Ottawa ; and the federal authorities? s execution of the War Measures Act. The first of import action by the authorities was the protection of high profile politicians, who had a direct and indirect engagement with the FLQ? s actions. The FLQ had kidnapped two politicians, British diplomat, James Cross, and Quebec Minister of Labour, Pierre Laporte before any action was taken. We will write a custom essay sample on The October Crisis Essay Research Paper THE or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 1 These snatchs forced the authorities into action. The action was to convey the Canadian Military into Quebec, and to set Canada under the War Measures Act, which suspended the civil autonomies of all Canadians. These standards will be outlined in the undermentioned paragraphs. These two determinations were really of import in the protection of politicians every bit good as civilian Canadians. The authorities was non moving out of fright. It was moving to forestall fright from distributing. It was moving to keep the regulation of jurisprudence because without it freedom is impossible. It was moving to protect Canada. But the protection was non perfect. The War Measures Act, brought in to protect Canadians, was, harmonizing to the FLQ the ground they murdered Pierre Laporte. The slaying nevertheless, increased the degree of protection given to politicians. The first illustration of this increased protection was at Laporte? s funeral. All traffic had been sealed off for four-blocks ar ound the church where the funeral was to take topographic point. When Robert Bourassa, the Premier of Quebec arrived, guards escorted him in, with their guns drawn ; Prime Minister Pierre Trudeau was escorted in a similar manner, nevertheless no guns were seeable. Crisp Taws from the Canadian Armed Forces in place on top of all tall office edifices within a five-block radius of the Notre Dame Church in Montreal. Police transporting rifles with bayonets patrolled the country around the church. Soldiers with machine guns were at every window of the church, and at the church? s chief towers. A state where the Prime Minister could usually walk unprotected as he pleased, had been changed by terrorists into a topographic point where the Prime Minister was being guarded at all times. Another clip of great security was when James Cross was to eventually be released, on December 2, 1970, 59 yearss after he was captured. Approaching his release, constabulary had moved into all houses environi ng the triplex were Cross was being held. They could hear everything that was traveling on interior. The Royal Canadian Mounted Police ( RCMP ) were so close about its actions that the Montreal Police did non even cognize what the RCMP was making. In fact the screen was about blown when a neighbor had reported unusual things go oning in a house, a house that the RCMP occupied. On the forenoon that James Cross was to be released, 100s of constabulary and soldiers had moved around the country. Full blocks had been sealed from traffic. Snipers and riflemen were everyplace ; the FLQ could non get away if they had tried. Because of all this protection and safeguards, James Cross was returned safely.2 In add-on to these specific security steps during the October Crisis, there were general protection processs. The RCMP secured federal authorities edifices in Ottawa, to supply armed bodyguard to federal authorities functionaries, and to supply a speedy reaction force. A particular liaison s taff was established at Canadian Forces Headquarters, including members of the RCMP and Ottawa constabularies, to guarantee coordination and application of resources. The protection provided to politicians was something unprecedented in Canada, but however there were no mistakes made in protecting these persons. The 2nd of import engagement by the authorities, was the arrangement of military officers to protect citizens in Quebec City, Montreal, and Ottawa. When the Quebec Minister of Labour, Pierre Laporte was kidnapped, Quebec Premier, Robert Bourassa called Prime Minister, Pierre Trudeau and asked him to direct in the ground forces, and to believe about raising the War Measures Act. At this clip Trudeau agreed that the ground forces should be sent in. The Quebec authorities made the proclamation on October 13, 1970 that the Armed Forces would be brought in, the authorities indicated that soldiers from the Armed Forces would be summoned into Quebec City and Montreal, for protection. Within half an hr of Bourassa? s proclamation a convoy of 200 military vehicles was going towards Montreal. In add-on to the vehicles, military air conveyance vehicles were in the air transporting more work forces, arms, and supplies to Montreal.3 Not long after the armed forces was brought in there was broad s pread choler from many Canadians who were opposed to this sort of action, these people, in most portion, were afraid of the Military presence on the streets of their town. In response to the public call, Prime Minister Pierre Trudeau made this statement during a televised interview: # 8220 ; Yes, good there are a batch of shed blooding Black Marias around who merely wear? Ts like to see people with helmets and guns. All I can state is, travel on and shed blood, but it is more of import to maintain jurisprudence and order in the society than to be worried about weak-kneed people who Don? T like the expressions of # 8230 ; # 8221 ; He further added: # 8220 ; I think the society must take every agency at its disposal to support itself against the outgrowth of a parallel power which defies the elective power in this state and I think that this goes to any distance # 8221 ; .. When Trudeau was challenged to province merely how far he would travel, he rebelliously stated: # 8220 ; Well, merely watch me # 8221 ; .4 Prime Minister Trudeau and the authorities did non like the determination either, but the action was necessary to protect Canada? s democracy. By the eventide of October 13, more Thursday an 1000 Canadian military officers were stationed in Montreal. Along with the proclamation that the armed forces was to be brought in, the Quebec authorities invoked the Police Act. The Police Act, was an exigency jurisprudence that placed all of Quebec? s constabulary and ground forces forces under the order of the manager of the Quebec Provincial Police ( QPP ) . This left the state of 13 000 work forces ( 12 000 constabulary officers, and 1 000 military soldiers ) .5 In add-on to the soldiers in Quebec City, and Montreal, military forces had been deployed in Ottawa, to protect the states capital, which many idea could be in danger of onslaughts by the FLQ. All of this armed presence left the metropoliss with a different feeling, a feeling of war, within the state, something that had neer been felt before. However, the presence was necessary, to protect many Canadians, from the actions of a few Canadians who thought they could take over the state. The armed forces was at that place because the FLQ was going progressively unsafe ; with the snatch of British diplomat, James Cross, and the snatch of Quebec Minister of Labour, Pierre Laporte, the authorities felt that to no 1 could be safe without the protection of the armed forces. The function of the military officers would increase well with the call from Prime Minister Trudeau that Canada would now be under control of the War Measures Act.6 The power that the officers received under the War Measures Act was huge. Anyone that was seen as a menace could be arrested and detained, without ground for a period of clip. The military and constabularies were seting many people in gaol, to protect Canada. The soldiers would stay in Quebec until January 4, 1971 which was decided on December 23, 1970.7 Prime Minister Trudeau decided this, after measuring the state of affairs at that clip, it was deemed that the FLQ was no longer a threat.8 The determination to convey the military into Quebec City, Montreal, and Ottawa wa s one of the most of import determinations made to protect Canadians during the October Crisis of 1970. The 3rd and concluding piece of information of importance was the federal Broad authorities? s execution of soldierly jurisprudence as the War Measures Act, during the October Crisis of 1970. The determination by Prime Minister to set soldierly jurisprudence in topographic point during this clip was one of the most of import determinations of all time made to protect the people of Canada? s safety. The War Measures Act, was created in 1914 and read as follows: ? In the event of war, invasion, or rebellion, existent or apprehended, the Governor in Council can deploy military forces, impose censoring, apprehension and detain suspected revolutionists and foreigners, prohibition insurgent organisations, expropriate belongings, and exercise authorities control over all facets of transit and trade. ? 9 The diction of the War Measures Act was flexible plenty to let the Prime Minister to authorise such Acts of the Apostless that were deemed necessary or advisable for the security, defense mechanism, peace, order, and public assistance of Canada. On October 15, 1970 the War Measures Act was issued and the Front de Liberation du Quebec was declared an improper association.10 Any individual who was a member of the FLQ, or who acted or supported the FLQ in some manner became apt to a jail term that could non transcend five old ages. Any individual arrested for such a intent could be held without bond for up to ninety yearss. In the absence of grounds that they where non a member, cogent evidence that a individual was a member of the FLQ was shown by go toing a meeting of the FLQ, talking publically as an advocator of the FLQ, or to pass on statements on behalf of the FLQ. However the War Measures Act did hold one serious recoil, on October 18, 1970, merely three yearss after the proclama tion that the War Measures Act was in topographic point, Pierre Laporte who had been kidnapped by the FLQ was murdered. The FLQ said he was killed due to the authorities? s determination to raise the War Measures Act. However, the slaying was non something the authorities could hold foreseen.11 The War Measures Act gave sweeping powers to the authorities. It besides suspended the operation of the Canadian Bill of Rights. Prime Minister Trudeau assured the populace that the authorities was really loath to seek such powers, and that it did so merely when it became clear that the state of affairs could non be controlled unless aid was made available instantly. The War Measures Act was the extraordinary aid necessary.12 The constabulary and military were given certain powers necessary for the sensing and riddance of conspirative FLQ members. The FLQ advocated the usage of force and so rank of the FLQ was declared illegal. The power that the officers were given included: the right to see k and collar without warrant, to confine suspected members without it being necessary to put specific charges right off, and to confine these people without bail.13 They were strong powers and where unsavory, but however really necessary, to allow the constabulary and soldiers to cover with people who advocated the FLQ overthrow of Canada? s democratic system. Many Canadians, one time once more, did non back up the authorities? s actions that were so undemocratic.14 Many people did non cognize how critical the state of affairs with the FLQ truly was, the crisis was non being taken earnestly plenty by the populace. The populace did non cognize how much danger the FLQ had put them in. There were menaces of bombing to big concern edifices, and menaces of more snatchs, the War Measures Act, which today has evolved into the Emergencies Act, was necessary to protect the democracy in Canada, that the FLQ was seeking to take away. There were three really of import actions performed by both the federal authorities and the authorities of Quebec during the October Crisis of 1970: the protection of high profile politicians involved with the FLQ? s actions, the determination to convey the military into Quebec City, Montreal and Ottawa, and the federal authoritiess determination to set soldierly jurisprudence into action by manner of the War Measures Act. The narrative of the FLQ and the October Crisis of 1970 has taught us non to take the first marks of terrorist act lightly, but to take them earnestly, and act in a manor that will protect Canada? s unity, and deter future Acts of the Apostless of such mindless force.

Joses Authentic Mexican Restaurant free essay sample

As you requested on November 18, this report summarizes my analysis and recommendation regarding the customer survey results that management conducted last Friday and Saturday during the dinner crowd at Jose’s Authentic Mexican Restaurant. The main problem that I see is the high percentage of customers who are unsatisfied with the time it took to be served their ordered food. It is extremely important to provide excellent customer service in the restaurant industry because customers have several options and can take their business elsewhere. Jose’s can easily lose customers and income due to unsatisfactory food preparation times. Quality Defined Quality at Jose’s is defined by the five questions that were asked in the customer survey in Appendix A. Eighty-three customers who were eating at the restaurant last Friday and Saturday night were asked to answer â€Å"yes or no† to each survey question. Out of all the questions, more people answered â€Å"no† to being served at a reasonable time than the other questions. We will write a custom essay sample on Joses Authentic Mexican Restaurant or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Thirty percent of the customers thought that they waited too long for their food, which demonstrates that the largest concern over quality for the restaurant is the time the customers expected their food. Just under half (49%) of the total â€Å"no’s† in the survey can be connected to this question. If customers are unsatisfied with the time it takes to get their food, they will likely answer that their experience was not worth the cost. The reason why it is important for customers to be satisfied with the time it takes to receive their food is because they have the option to go elsewhere. There are several other restaurants in the area that can provide customers with what they want. Without customers buying Jose’s food, the restaurant will not stay in business because their income depends on the purchase of their food. Recommendation It is clear to me that the main two complaints if resolved, would cover most of the process failure problems at Jose’s. Training the current cook, as well as hiring another cook would improve the food preparation process (Krajewski, Ritzman Malhotra, 2013). By adding another cook on Friday and Saturday only, food could be prepared faster, and the waiters could deliver it closer to the twelve minutes it takes on Sunday through Thursday to make the meals. Also, with more than one cook, the waiters would not feel obligated to help fetch food stocks from the refrigerator or storage area and help prepare the food. The waiters need to focus on the customers and reading their dynamics, behavior, and body language in order to render specific service dependent upon their mood (O’Connell, 2006). The customers are the main priority at Jose’s because they provide income to pay the employees and order the food stocks. If the cooks are complaining about the quality of the food stock, they will now have the time to address the problem. In conclusion, hiring another cook is the best solution for improving the customer’s responses to the survey and as a result increasing satisfaction with the waiters and their tips. References